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Many customers are familiar with the frustration of contacting a bank or insurer, only to be met with automated systems that fail to understand their needs. Long wait times and generic responses often add to the problem, rather than resolving it.
Company News

Why AI is becoming essential for financial services call centres

UK home insurers are expected to post a Net Combined Ratio of 103% in 2026, returning to loss-making territory as rising costs and competitive pressures weigh on profitability.
Company News

UK home insurers face losses as costs and competition rise

Zocks, an AI assistant for financial advisors, is expanding into the life insurance market with automation tools designed to streamline documentation, underwriting and client management.
Company News

Zocks targets life insurers with AI workflow automation

HSB, part of Munich Re, has launched a new AI liability insurance product designed to protect small and medium-sized businesses from risks associated with artificial intelligence use.
Commercial/Enterprise Insurance

HSB targets AI exposure with new liability cover

Sapiens, a global insurance software provider, has been selected by UK financial services group Just to deliver a full life and pensions platform aimed at improving scalability, integration and speed to market.
Company News

Just taps Sapiens to modernise retirement operations

The financial services sector is undergoing a period of rapid change as digital-first providers reshape how customers access and engage with products. Faster onboarding, transparent pricing, and personalised experiences are becoming standard expectations, placing increasing pressure on traditional banks and insurers to adapt.
Company News

Can bancassurance remain relevant in a digital-first financial landscape?

Pikl, an InsurTech focused on insurance-enabled business models, is scaling its flexible cancellation solution designed to help short-term rental platforms offer booking flexibility while protecting revenue.
Company News

Pikl expands flexible cancellation for rental platforms

QBE, a global insurer, has partnered with Aurora to launch a fully automated lead algorithmic underwriting capability for complex specialty risks, now live within its Yacht Protection & Indemnity product.
Company News

QBE launches algorithmic underwriting with Aurora

Lloyd’s, the global insurance marketplace, has selected 12 companies for Cohort 16 of the Lloyd’s Lab Accelerator following its latest Pitch Day, marking the start of a ten-week programme focused on innovation across underwriting, risk and operations.
Company News

Lloyd’s Lab unveils Cohort 16 InsurTech innovators

mShift, a commercial insurance technology provider, has launched mShift Quantum AI, an artificial intelligence platform designed to transform submissions, automate workflows, and enhance underwriting decision-making.
Commercial/Enterprise Insurance

mShift targets submissions with new Quantum AI platform

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