Infrastructure/Back-end

Insurers are finding themselves on the cusp of an innovative overhaul, specifically with regard to the claims journey - a process historically plagued by complex systems and lack of transparency, but now being redefined by advancing technology and evolving customer expectations.

As the insurance industry experiences a pivotal shift towards digitalisation, InsurTech leaders emphasise the importance of digital transformation not only to meet evolving customer expectations but also to enhance operational efficiency and foster innovation.

Halifax-based startup QuickFacts, dedicated to improving the insurance industry with technological disruption, has confirmed the successful completion of a funding round securing $1.13m.

Simplifai, renowned for its AI automation solutions, introduces Simplifai InsuranceGPT - the first-ever custom GPT tool specifically crafted for the insurance sector.

In the rapidly evolving world of insurance and InsurTech, the term "big data" is gaining significant traction. With implications for risk assessments, policy pricing and customer interactions, insurance industry professionals explore how it is driving innovation.

Extracting accurate data from emails can be a challenging task for insurance companies, even with the help of AI. Ushur advocates for what it calls an “ontology-based” approach alongside the use of AI.

NFU Mutual, an insurer in the UK, has selected FRISS to automate trust throughout its policy and claim lifecycle. FRISS is an AI-powered fraud, risk...

Carpe Data, a next-generation online data provider for insurers, has partnered with intelligent solutions provider Duck Creek to integrate Carpe Data’s ClaimsX and Minerva products into Duck Creek’s claims and underwriting platforms.

Duck Creek Technologies, an intelligent solutions provider looking to define the future of property and casualty (P&C) insurance, has been selected by Silicon Valley telematics startup, Novo Insurance, as its technology platform of choice for policy, billing, insights, and data hub solutions.

When looking to make a switch from a legacy on-premise to cloud-based CCM solutions, Smart Communications stresses the importance of asking certain questions before signing a new vendor contract.