Infrastructure/Back-end

Insurtech UK has published its Roadmap of recommendations for policy-makers to retain and strengthen the UK's leading global status in insurance innovation.

For medium-to-large businesses, developing new applications can come with a swathe of new challenges. One key issue revolves around creating workflows for dozens of business applications - and the difficulties that can involve for firms without serious coding expertise. When a leading US insurance business faced this issue, Symfa stepped in to build a micro low-code platform to help insurance business users change business logic fast and easily.

In today's fast-paced, digital-first world, policyholders demand more transparency, efficiency, and personalised service - meaning that the landscape of insurance claims is long overdue refurbishment. Insurers are responding by leveraging artificial intelligence and data analytics to streamline the claims process, reduce fraud, and enhance customer satisfaction.

Trawick International, the worldwide travel insurance specialist, has announced the launch of a new portfolio of international student insurance plans, effective immediately.

Madanes Insurance Agency, a leading insurance broker specializing in complex insurance schemes across property, liability, and health sectors, along with risk and claims management, has partnered with Novidea.

Huize Holding Limited, a leading insurance technology platform in Asia, has acquired Global Care Consulting Joint Stock Company, a pioneering InsurTech company in Vietnam, specializing in digital transformation solutions for the insurance industry.

Cytora, a leader in digital risk processing, and ChAI, an AI-powered commodity pricing forecaster, have announced a strategic partnership.

Claims represent a pivotal moment in insurance, often determining customer loyalty and future business opportunities. They not only involve the insurer and the customer but also the beneficiary, creating a chance to impress and potentially convert the beneficiary into a new customer. This underscores the importance of a satisfying service process during claim handling.

InsurTech provider Peak3, formerly known as ZA Tech, has raised $35m in a Series A funding round led by EQT, with participation from Alpha JWC Ventures.

Sentry Insurance, a leading mutual insurance group, has partnered with Falvey Insurance to offer admitted and non-admitted cargo capacity to Falvey’s broker partners.