Communications Monitoring

KredosAi, an AI-powered customer engagement startup, has raised a seed funding round to accelerate its growth and platform development.

Financial firms relying on call recording for compliance, security, and operational insights are facing a critical deadline. Nice Trading Recording (NTR) systems will reach end-of-life (EOL) in September, putting organisations at risk of losing key data, breaching compliance requirements, and incurring greater costs without urgent action.

Vertex, a global provider of tax technology solutions, has enhanced its e-invoicing solution to help businesses meet complex tax regulations.

Gartner introduced Digital Communications Governance and Archiving (DCGA) in 2023, recognising a growing need for compliance and security solutions within modern communication tools.

Theta Lake has been named a Visionary in Gartner's inaugural Magic Quadrant for Digital Communications Governance and Archiving (DCGA) Solutions.

NatWest Group has taken a firm step in tightening its internal communication protocols by blocking popular messaging services WhatsApp, Facebook Messenger, and Skype on company devices across the UK.

Recordkeeping violations continue to rise, with fines now surpassing $4bn since 2021 due to employees' use of unauthorised communication channels. Regulatory bodies have underscored that merely having off-channel policies is insufficient.

Responding to governance events such as audits, investigations, and e-discovery has become increasingly complex with the adoption of unified communications and collaboration (UCC) technologies.

MirrorWeb, a prominent player in the digital communications archiving and regulatory compliance software arena, has successfully secured a $63m growth equity investment from Mainsail Partners.

The SEC and the CFTC have recently imposed fines totalling $477.75m on 26 broker-dealers and investment advisers for failing to comply with electronic communication...