In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. Across the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon. 

In the rapidly changing landscape of financial services, the balance between regulatory compliance and user experience is more critical than ever. With digital transformations reshaping the industry and regulatory pressures mounting, financial institutions face the daunting task of providing seamless digital experiences without compromising on regulatory standards.

Clarity, an innovative firm specialising in AI cybersecurity, has successfully secured $16m in seed funding. The round was led by prominent investors Walden Catalyst and Bessemer Venture Partners, marking a significant step forward for the company.

Verto, the innovative cross-border payment platform catering to emerging economies, has announced a strategic partnership with Resistant AI, specialists in AI- and machine learning-powered financial crime prevention.

Carbon, a trailblazer in Nigeria’s financial sector, has recently announced the acquisition of FinTech startup Vella Finance via its parent company, One Credit Limited.

Revolut has recently unveiled an innovative artificial intelligence (AI) tool aimed at combating authorised push payment (APP) fraud, a sophisticated scam where criminals deceive individuals into willingly transferring money into fraudulent accounts.

EQ Bank, a leader in digital banking, has forged a strategic partnership with Trulioo, an industry-leading identity verification platform.

S-Kreditpartner, a prominent loan provider specialising in personal and automotive financing, has partnered with Regnology, a software company dedicated to regulatory reporting solutions.

KTrust, a trailblazer in Kubernetes (K8s) security, has announced its successful emergence from stealth mode, securing a $5.3m seed investment led by Canadian-Israeli deep-tech venture capital firm Awz Ventures.

Wirex, a leading player in payments, has partnered with Corlytics, to bolster its compliance framework and ensure the highest standards of regulatory adherence.