AI is rapidly reshaping how organisations manage customer complaints, turning what was once a reactive administrative function into a strategic pillar of compliance and risk management. In regulated industries such as FinTech, InsurTech and WealthTech, complaints management is no longer simply about resolving disputes, said 4CRisk.ai. It is about protecting brand reputation, maintaining regulatory compliance and preserving stakeholder trust. As scrutiny...

African FinTech has long been associated with financial inclusion, mobile-first innovation and rapid digital adoption. Across a continent where smartphone penetration is rising and traditional banking gaps remain wide, startups offering payment apps, InsurTech platforms and remittance services have become central to economic participation. Yet alongside this momentum sits a persistent challenge: regulation. Compliance obligations, particularly around AML and CTF,...

Digital health has long promised to help insurers reduce risk, cut costs and build stronger customer relationships. What has been harder to prove is which platforms can deliver those outcomes consistently, at scale and with measurable impact. New data and academic research now offer a clearer picture — and they point towards a growing standout in the market. An independent...

This Valentine’s Day, we’re spotlighting the partnerships driving InsurTech forward. As the industry continues to evolve, strategic partnerships are proving to be the secret ingredient for success, bringing together cutting-edge technology, data-driven insights, and customer-first innovation. FinTech Global spotlights five of the best partnerships changing the InsurTech landscape in 2026. Akur8 and Branch deepen partnership to boost data-driven pricing Akur8,...

Feedzai and Neterium have entered into a strategic partnership to deliver a unified real-time customer and transaction screening solution for financial institutions. The partnership aims to respond to growing regulatory complexity and rising pressure on banks to gain a more holistic, transparent view of risk. By integrating highly complementary technologies, the two companies are seeking to reduce fragmentation in compliance...

Key Global WealthTech investment stats in 2025: Global WealthTech deal activity fell by 47% YoY in 2025 US retained its position as the main WealthTech hub globally as companies based in the country secured 45% of all deals Groww, an Indian-based WealthTech platform enabling users to invest in stocks, ETFs, and IPOs, secured one of the biggest WealthTech deals...

Waffo, a unified global payments and monetisation platform, has secured a total of $30m in funding as it looks to accelerate the expansion of its international payment infrastructure and support digital businesses scaling across borders. The latest Series A round closed at more than $15m and was co-led by London-based FinTech investment firm Illuminate Financial and existing investor Gaorong Capital....

The fight against financial crime is entering a new phase, shaped by rising fraud threats, accelerating AI adoption and a growing political focus on collaboration. In the first of a new thought leadership series, criminologist Dr Nicola Harding speaks with Taavi Tamkivi, CEO and co-founder of Salv, to reflect on how industry predictions from the 2024 and 2025 editions of...

In July 2025, the Financial Conduct Authority (FCA) fined Monzo Bank £21m for serious anti-money laundering (AML) control failings, marking one of the most consequential enforcement actions against a UK digital bank to date. According to Flagright, the penalty, detailed in a Final Notice, related to weaknesses in customer due diligence (CDD), risk assessment and transaction monitoring between October 2018...

As Valentine’s Day approaches, the language of connection, commitment, and trust feels especially apt. In the world of insurance, partnerships may not come wrapped in roses, but the strongest InsurTech collaborations are built on many of the same foundations as any lasting relationship: shared goals, mutual understanding, and a long-term bond that deepens over time. To unpack the secrets behind...