Tag: AI-powered analytics

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Relay, the business banking platform that offers cash flow clarity to small businesses, has announced the close of its $32.2m Series B.