Tag: CCM

In the rapidly changing landscape of customer and business interactions, understanding and adapting to the dynamics of generational preferences is more crucial than ever....

As we head into 2024 and begin to analyse the trends we anticipate will drive the future of customer experience (CX), it is no longer too early to look even further ahead. Smart Communications delves into the anticipated major market trends impacting customer communications and experience in the next few years, focusing on predictions highlighted in the IDC FutureScape report for 2024.

Prevounce Health, a pioneering entity in the realm of remote care management software, tools, and services, has made headlines with its recent announcement.

Messagepoint, a provider of customer communication management software, has received an investment from NewSpring.