Tag: communications surveillance

Shield hires ex-HSBC surveillance chief to shape AI strategy

RegTech firm Shield has appointed Michelle Clark, formerly global head of communications surveillance capability at HSBC, as global communications surveillance expert, as financial institutions...

Teams Phone recording: where native capture fails MiFID II

Regulated firms can record Teams Phone calls in a way that meets MiFID II and FCA recordkeeping rules. But according to Wordwatch, doing so...

Channel sprawl exposes banks’ surveillance identity problem

When a regulator comes knocking, it does not ask for a single channel's records. It asks about a person: a name, a time window...

AI moves from pilot to practice in buy-side compliance

Compliance leaders at buy-side firms are confronting a stark reality: the old playbook for scaling their functions no longer works. According to ACA Group, for...

EU AI Act: Three obligations reshaping comms surveillance

For anyone working in surveillance, records or risk at an EU-regulated financial services organisation, the past few months have brought a familiar mix of...

Theta Lake’s new patent targets ASR errors in FinTech

Theta Lake has been awarded a United States patent — US 12,045,561, System and Method for Disambiguating Data to Improve Analysis of Electronic Content...

Navigating compliance risks in AI-powered workplace chat

The growing use of AI-powered chat within unified communications and collaboration platforms has delivered significant operational benefits for businesses, but it has also introduced...

How DCGA is reshaping compliance and risk management

Digital communications governance and archiving (DCGA) has moved far beyond its origins as a back-office compliance task. Today, it plays a central role in...

Theta Lake AI patent targets hidden screen sharing risks

Theta Lake has secured a new US patent designed to address a largely overlooked risk in modern workplace collaboration: the applications that appear on...

AI supervision: Cutting false positives the right way

AI-driven supervision tools are now central to modern RegTech strategies, particularly in communications surveillance and misconduct detection. Yet as firms invest in AI to...

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