Tag: consumer preferences
How technology in claims processing is changing consumer choices in insurance
In the realm of insurance, consumer preferences are shifting significantly, with a major focus on technological advancements over cost.
How digital account fatigue is crippling UK consumer engagement
New research from Beyond Encryption indicates that 'account fatigue' significantly impacts customer engagement with FinTech portals and platforms. UK consumers, managing about 119 different online accounts on average, report feeling overwhelmed by the sheer number of logins required, especially in the financial sector.