Tag: Customer Interactions

Managing customer interactions across diverse digital platforms presents a complex challenge. However, the recent integrations between Theta Lake and RingCentral introduce a robust solution to this dilemma, specifically through their digital and omnichannel support functionalities within RingCX Digital and RingCentral Contact Center.

The buzz around Generative Artificial Intelligence (AI) in the insurance sector is undeniable. Each keynote, panel, and networking break at business conferences seem to orbit the potential of AI to revolutionise the industry by generating content, streamlining processes, and enhancing efficiency. Yet, this growing excitement begs a critical question: Is Generative AI truly the breakthrough the insurance sector needs?