Tag: customer service automation

LHV Bank, a digital-only lender, has deployed an agentic AI system from Gradient Labs to handle customer email support in the UK, providing round-the-clock...

The buzz around Generative Artificial Intelligence (AI) in the insurance sector is undeniable. Each keynote, panel, and networking break at business conferences seem to orbit the potential of AI to revolutionise the industry by generating content, streamlining processes, and enhancing efficiency. Yet, this growing excitement begs a critical question: Is Generative AI truly the breakthrough the insurance sector needs?

CommBox, an AI-driven customer communications leader, has introduced its latest innovation, Era AI to enable customer service to be intelligently automated.