Tag: IDC

In the rapidly changing landscape of customer and business interactions, understanding and adapting to the dynamics of generational preferences is more crucial than ever....

ExtraHop, renowned for its pioneering work in cloud-native network detection and response (NDR), has secured $100m in growth capital from its existing investors, a deal set to be finalised early in 2024.

As we head into 2024 and begin to analyse the trends we anticipate will drive the future of customer experience (CX), it is no longer too early to look even further ahead. Smart Communications delves into the anticipated major market trends impacting customer communications and experience in the next few years, focusing on predictions highlighted in the IDC FutureScape report for 2024.

Despite being slow to join the party, the Asia-Pacific challenger bank sector could be up for a massive growth in the next five years.