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With customer journey’s predominantly digitised in the modern day, companies are always looking for new ways to stand out. Key to standing out is how a company collaborates with its customers.
While there was a growing move to digital onboarding prior to the onset of the pandemic, the restrictions and challenges put in place due to the virus have sped up the move to digital. According to iMeta Sales Director George Collier, this comes down to a key and growing need across a multitude of industries today for automation.
In a world becoming ever more digitalised, the need to ensure a smooth and strong customer experience has become increasingly necessary. For those looking to ensure that they can deal with regulatory and compliance issues efficiently, RegTech for many can be the silver bullet.
A leading investment bank chose iMeta to help it transform its client lifecycle journey by tackling three areas: automation of KYC risk assessment, workflow management, and regulatory compliance.