Tag: Innovation Hubs

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Accenture, a global professional services powerhouse, has strategically expanded its managed security services by investing in Tenchi Security, a leading third-party cyber risk management firm based in São Paulo, Brazil.