Tag: IT service management

In the evolving world of IT service management (ITSM), one term is gaining traction for its clarity and capability: the ITSM virtual agent. Unlike traditional chatbots, which offer limited and often frustrating interactions, ITSM virtual agents deliver intelligent, scalable, and personalised support using advanced artificial intelligence, according to a report from Symphony AI.

HCLTech and IBM have unveiled a new Generative AI Center of Excellence (GenAI CoE) to offer tailored AI solutions.