Tag: off-channel communications

Financial firms are facing a growing challenge as artificial intelligence accelerates content production, while existing regulatory requirements continue to demand human oversight and thorough...

For compliance teams in financial services, the biggest threat to effective surveillance may not be missed misconduct but the sheer volume of meaningless alerts....

Regulated firms can record Teams Phone calls in a way that meets MiFID II and FCA recordkeeping rules. But according to Wordwatch, doing so...

February 2026 marked a notable shift in how the Financial Conduct Authority (FCA) communicates with regulated firms. According to Theta Lake, rather than issuing...

Regulatory compliance in financial services is built on a single, non-negotiable principle: the completeness and accuracy of records. Across global markets, a dense patchwork...

FINRA’s 2026 Annual Regulatory Oversight Report has set a clear tone for the year ahead, placing generative AI (GenAI) governance and off-channel communications squarely...

Mobile communications have become one of the most difficult areas of modern communications compliance. As regulatory enforcement around off-channel messaging continues to intensify, firms...

In recent years, off-channel communications have come under the intense scrutiny of regulators like the U.S. Securities and Exchange Commission (SEC) and the Commodity Futures Trading Commission (CFTC). This scrutiny is largely due to the risks these unmonitored communications pose, ranging from compliance issues to gaps in record-keeping that can affect investor protection.

The SEC and CFTC have charged multiple Wall Street firms with widespread recordkeeping failures, imposing staggering penalties exceeding $2.5bn.