Global reinsurer Munich Re has teamed with technology firm HCL Technologies to develop a ‘next-generation’ digital workplace for Munich Re workers.
The two companies – who already had a partnership prior to this agreement – will come together to modernise and standardise workplace service for over 16,000 workers in 40 countries.
According to HCL, it will adopt a ‘glocal’ strategy to support Munich Re’s global workforce in multiple languages including Mandarin, Spanish and German and will implement a personalised service desk solution to improve efficiency and enhance employee user experiences.
Munich Re highlighted that it selected HCL as its partner due to the ‘strength of the existing relationship’ and its proven record in creating a modern digital workplace for other global organsiations.
HCL markets a Fluid Workplace Solution that will provide Munich Re the ability to modify remote working practices as the business needs of the company evolve to deal with the risk associated with pandemic-related uncertainty.
Furthermore, HCL’s WorkBlaze platform will offer predictive analytics and AI for IT operations capabilities, which will support Munich Re in enhancing user experiences.
Munich Re group CIO Robin Johnson said, “The last 12 months have triggered the biggest change in how companies empower and support their employees. “Now, user experience transformation has become a strategic priority to us. It was essential to have a partner that could help us create a modern digital workplace powered by the latest technology innovation to deliver a next-generation user experience to our employees.
“It was also imperative for our partner to offer global multilingual support capabilities. The strength of HCL’s digital workplace offerings and our existing relationship made it an easy decision to partner with HCL.”
HCL president of financial services Rahul Singh added, “We’ve already achieved significant success with Munich Re in modernizing its applications and supporting its core insurance platforms. Flexibility and user-experience transformation are now of greater importance, and this deal reflects the growing value organizations like Munich Re see in HCL’s innovative Fluid Workplace model. This alliance also represents another significant stride in HCL’s growth in Germany, where we continue to invest in expanding our footprint and developing new solutions to support our clients.”
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