Novidea teams up with TH March to enhance customer experiences

Novidea has partnered with jewellery insurance broker TH March, to implement its born-in-the-cloud insurance platform.

The platform will manage TH March’s complete end-to-end customer journeys for both high volume personal lines and large complex commercial risks placed into the London Market, all on one platform, with an integrated customer self-service portal.

Further, Novidea added that around two thirds of TH March’s growing personal jewellery insurance products are currently arranged by its call centre and a third via online enquiries. The new Novidea online portal will invert this to two thirds portal and one third call centre, so that TH March’s professional team can focus their efforts on High Net Worth (HNW) and more complex accounts, with enhanced customer experience and operational efficiencies for both existing personal and business customers.

Andrew Alcock, chief operating officer at TH March said, “We selected Novidea as we were keen to work with tomorrow’s technology. Looking ahead, Novidea’s cloud-based customer service portal will give us the edge to ensure we retain our market-leading position, by giving both our personal lines and business customers a much- enhanced customer experience and more efficient service, which is so important in today’s on-demand world.”

Ben Potts, managing direct UK, Novidea added, “Historically, the insurance market has been encumbered by legacy systems that are difficult and expensive to update, with limited access to real-time Management Information. Today, forward- looking businesses, like TH March, are increasingly moving to cloud-based platforms that enable them to automate processes, reduce costs, add agility, and boost customer service standards.”

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