Copart and Duck Creek team up for better claims


Duck Creek Technologies, an intelligent solutions provider to the property & casualty (P&C) insurance market, has welcomed Copart as a partner, to deliver a better claims customer experience.

Duck Creek Claims is a comprehensive claims management solution that aims to help insurers manage the entire claims lifecycle.

Founded in 1982, Copart describes itself as a global leader in online vehicle auctions. The company’s innovative technology and online auction platform links sellers to more than 750,000 Members in over 170 countries.

The company offers services to process and sell salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and, in some cases, to end users. Copart sells vehicles on behalf of insurance companies, banks, finance companies, charities, fleet operators, dealers, and individual owners.

Copart has joined Duck Creeks rapidly growing partner ecosystem to bring auto insurers and their customers a better experience during the claims process.

Duck Creek said this integration enables insurers to schedule a pickup of a damaged vehicle for delivery to the nearest Copart location from within the Duck Creek Claims system, saving adjusters time and effort and decreasing the likelihood of error.

Robert Fletcher, senior partner manager at Duck Creek Technologies, said, “Our integration with Copart further demonstrates Duck Creek’s commitment to providing an end-to-end partner ecosystem for vehicle insurers.

“Through our partnerships and integrations with both leading technology startups and well-established global innovators like Copart, our goal is to offer a seamless process to both our carrier customers and their policyholders that improves the claims experience overall.”

Natalie Kaschalk, Copart’s insurance services vice president, said, “We’re excited to collaborate with Duck Creek Technologies to offer convenient vehicle assignment options to our mutual customers. Both companies are focused on speed and accuracy, and our integration within Duck Creek’s low-code, cloud-based platform helps people act with greater agility and confidence.”

Recently, Duck Creek Technologies, an intelligent solutions provider to the property & casualty (P&C) insurance market, was selected by Mutual Benefit Group to enhance its group claims workflow.

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