Agent IQ and Narmi announce a strategic partnership to enhance digital banking solutions, offering advanced AI-driven experiences to community banks and credit unions.
The collaboration is set to transform the digital banking landscape by enabling financial institutions to offer seamless, personal, and AI-powered customer experiences. By merging Narmi’s cutting-edge digital banking platform with the personal engagement and efficiency of Agent IQ’s Lynq platform, community banks and credit unions can better meet the digital expectations of their customers.
Agent IQ stands out as a leader in digital relationship banking, delivering personalised customer engagement solutions enhanced by robust AI, which supports bankers and fortifies customer relationships. The Lynq™ platform blends human empathy with the efficiency of AI, providing proactive support and real-time insights to boost customer satisfaction, service efficiency, and profitability while lowering service costs.
Narmi provides a leading digital banking platform known for its versatility in digital account management and customer engagement. The platform facilitates a range of banking activities, enhancing the operational efficiency of financial institutions and offering users a more engaging and personalised banking experience.
The integration of Agent IQ’s Lynq’s AI with Narmi’s platform will allow financial institutions to offer highly personalised and seamless digital banking experiences. Customers will benefit from tailored support and consistent engagement, which combines the efficiency of AI with the human touch to enhance satisfaction and operational success.
Further, the partnership empowers financial institutions to provide a comprehensive digital banking experience. This means customers can perform transactions and receive personalised advice from dedicated bankers, all without the need to visit a branch.
Agent IQ CEO and co-founder Slaven Bilac commented on the partnership, “By integrating our Lynq relationship banking platform with Narmi’s digital banking solutions, we’re equipping banks and credit unions with tools to offer a vastly improved customer experience, while also empowering them to be more efficient.”
Echoing this sentiment, Angela Gentry Yue, SVP of Operations at Narmi, said, “Agent IQ is a perfect complement to Narmi’s digital banking and account opening products. Together, we’re providing financial institutions with a comprehensive suite of tools that significantly enhance digital engagement and operational efficiency. This collaboration marks a major advancement in our mission to drive innovation in the banking industry.”
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