Revolut has unveiled its latest security measure, the introduction of in-app calls, to help customers safeguard against impersonation scams.
This new feature enables personal customers to verify calls from Revolut Customer Support directly through the app, providing a secure channel for communication that fraudsters cannot replicate.
Impersonation scams occur when criminals pose as trusted entities—such as banks or authorities—to deceive victims into disclosing sensitive information or transferring money. While the incidence of these scams among Revolut users has reached its lowest level in two years, the potential emotional and financial harm remains significant. In response, Revolut has developed the in-app call function to provide a reliable and secure way for customers to interact with its support team.
The company has emphasised that most calls from Revolut Customer Support to personal accounts will now be conducted via the app. The feature will soon be extended to Revolut Business customers as well.
Woody Malouf, head of financial crime at Revolut, said, “Impersonation scams can be a major hazard for many consumers. We know that the most effective way to stop a scam is to break the spell as fast as possible, before any money has been transferred. That’s why we are providing for our customers innovative solutions that help them uncover a scam quickly.
“The vast majority of our calls to individuals will be through our app, so if you receive an unplanned call regarding your personal account from somebody claiming to be Revolut, put the phone down and check through the app that they are who they say they are. Speaking to someone through our app means customers can be 100% sure they are talking to Revolut and not a fraudster.”
Revolut, a prominent UK-based FinTech, serves over 50 million customers globally, including 10 million in the UK.
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