Scottish Widows, part of Lloyds Banking Group, has partnered with InsurTech firm Sprout.ai to trial artificial intelligence (AI) for faster processing of life and critical illness insurance claims.
The pilot will use AI and natural language processing (NLP) to simplify complex medical documentation and assist underwriters in making quicker decisions.
The initiative aims to improve claim handling efficiency and enhance customer experience across the UK.
Sprout.ai CEO Roi Amir said, “The insurance industry is on the brink of a technological transformation, and AI is at the heart of it. By working with Scottish Widows, we have the opportunity to prove that automation isn’t just about efficiency – it’s about delivering better outcomes for customers.”
Scottish Widows senior manager, claims and underwriting strategy, David Russell said, “We know making a claim can be stressful, so we’re dedicated to processing them quickly and smoothly. By partnering with Sprout.ai, we’re using cutting-edge AI and NLP to free up our claims handlers, allowing them to focus on delivering empathetic support to customers.”
Keep up with all the latest FinTech news here
Copyright © 2025 FinTech Global
