Insurers are facing major challenges in claims finance due to fragmented systems, poor collaboration, and limited access to liquidity, according to new research from Vitesse.
The report reveals that only 1% of insurers view collaboration between claims and finance teams as highly effective, while 79% cite internal complexity as a key barrier to efficient payments. Access to readily available funds is a challenge for 66% of insurers, rising to 74% in the US.
The findings highlight an urgent need for unified financial infrastructure to improve visibility, speed, and control over claims disbursements.
Vitesse CEO and founder Philip McGriskin said, “Many insurers are doing the right things, but they’re doing them on top of disconnected infrastructure. When teams, systems, and partners lack shared visibility and control, friction becomes inevitable. The shift from fragmented workflows to unified financial infrastructure is becoming a strategic priority for insurers modernising their operations. Claims finance can’t stay buried in the back office — it needs to become a driver of capital efficiency and trust.”
Regional differences are also notable. US insurers were more likely to prioritise governance and compliance, with 37% naming it a top concern, compared to just 22% in the UK. Access to liquidity also ranks higher on the US agenda, where nearly three-quarters of respondents cite it as a challenge versus 58% in the UK.
Curt Hess, president of Vitesse (US), said, “The US market is feeling the pressure of operational complexity – especially when it comes to compliance, oversight and managing funds across multiple partners. What stood out in the data is that US insurers are more likely to prioritise governance and control. That’s a reflection of real-world friction – complex regulation, decentralised systems and growing demands on finance teams. What they need now is infrastructure that brings clarity and control to the complexity. As claims ecosystems grow more complex, and regulatory pressure mounts, the ability to access, see and move funds quickly will define the next generation of performance.”
The report coincides with Vitesse’s continued expansion in the US, marked by the launch of Vitesse Trust Company — a New York-regulated entity offering insurers real-time control and clarity over their claims funds.
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