Union Investment has selected Fenergo, an AI-powered provider of KYC, AML and client lifecycle management solutions, to lead an enterprise-wide overhaul of its client lifecycle and KYC operations.
The selection followed a competitive evaluation process in which Union Investment cited Fenergo’s enterprise-grade CLM platform, its depth of KYC and AML expertise, workflow orchestration capabilities, compliance automation, consolidated customer data management and integrated client engagement tools as decisive factors.
The transformation programme is intended to unify client lifecycle operations across onboarding, KYC, screening, customer risk management, periodic reviews and case management, spanning Union Investment’s subsidiaries and business lines. A central feature of the implementation will be the deployment of Fenergo’s client portal, designed to streamline onboarding and review interactions through secure digital document exchange, automated communications and clearer visibility over outstanding client requirements.
A core driver of the initiative is regulatory readiness. The programme has been structured to help Union Investment meet its obligations under the incoming EU Anti-Money Laundering Regulation, which takes effect in July 2027. The transformation will also introduce enhanced workflow automation, a unified customer data framework and integrated portal capabilities to improve the overall client experience.
Fenergo provides AI-powered solutions for KYC, AML and client lifecycle management to financial institutions globally, helping them modernise onboarding operations, strengthen compliance readiness and manage increasing regulatory complexity through automation and connected lifecycle management.
Looking further ahead, the programme is intended to lay the groundwork for AI-enabled capabilities including automated document extraction and classification, intelligent workflow orchestration, reduced false positives in screening processes and ownership structure analysis.
Fenergo EMEA managing director Ruth Ormsby said, “Union Investment is taking a strategic and forward-looking approach to transforming client lifecycle management across the organisation.”
“Financial institutions are under increasing pressure to replace fragmented onboarding and KYC environments while preparing for rapidly evolving regulatory expectations. By partnering with Fenergo, Union Investment is creating a centralised, scalable enterprise operating model that will improve operational efficiency, strengthen compliance readiness and enhance the overall client experience.”
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