Sumsub targets KYB gaps as 81% of firms lose clients

Sumsub

Sumsub, the verification and compliance platform, has unveiled automated Company-Level Risk Scoring alongside new research showing that 81% of European businesses have lost prospective clients because of sluggish onboarding.

The launch coincides with the publication of the firm’s European KYB Benchmark Survey 2026, which polled 154 compliance and risk professionals across banking, FinTech and digital assets during Q2 2026. Alongside the risk scoring engine, Sumsub is rolling out automated periodic rechecks and corporate document expiry tracking, all aimed at the automation shortfalls the study exposes.

The research paints a stark picture of the commercial damage caused by manual verification. Nearly six in ten firms need more than a day to verify a corporate client, and 80% believe their existing KYB processes are actively holding back growth. A further 59% acknowledge that the complexity of compliance checks pushes customers to abandon onboarding altogether. Data quality emerged as the central obstacle, with 99% of respondents running into incomplete or unreliable company records and just 5% having achieved end-to-end automation, since disputes over poor registry data still demand human intervention.

Sumsub’s new scoring engine calculates risk at the entity level using either preset or bespoke compliance rules. It combines ownership-weighted scores from every connected party, spanning UBOs, shareholders and directors, and cascades risk automatically between subsidiaries and parent entities. The results are displayed within the corporate structure diagram itself, turning tangled ownership chains into workflows teams can act on.

The tools arrive against a worsening fraud backdrop. Some 65% of those surveyed say fraud has climbed over the past year, while 53% experienced KYB fraud directly, chiefly through forged documents and fabricated identities of UBOs and directors. The company’s separate Identity Fraud Report found global identity fraud cases have more than doubled, with doctored documents behind roughly half of all attempts. Looking forward, 53% of professionals expect AI-driven corporate fraud to be their toughest challenge over the coming two to three years.

Sumsub chief product officer Andrew Novoselsky said, “The reality is that KYB is far from fully automated, and industry professionals recognize that AI cannot solve these persistent bottlenecks independently. Teams want to automate, but they are blocked by inconsistent data and fraud that moves faster than manual review. We added new risk scoring and continuous monitoring tools to our platform to give teams the framework to make faster, clearer decisions. This allows enterprises to maintain rigorous compliance without losing legitimate clients to onboarding delays.”

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