Fenergo has been chosen by Ninety One, the global investment manager overseeing £184bn in assets under management, to underpin a major digital transformation of its operating model.
The partnership sees Ninety One adopt Fenergo’s unified platform to bring together Know Your Customer checks at both onboarding and periodic review stages, Customer Due Diligence, Enhanced Due Diligence, transaction monitoring and intelligent automation under one system, supporting the asset manager’s client base across South Africa, the UK and Luxembourg.
Ninety One is aiming to become one of the world’s leading asset managers, and the move forms part of a wider push to simplify client lifecycle management, tighten financial crime controls and build a more intelligent, client-focused experience at every stage of the customer relationship. Replacing a patchwork of disconnected systems and manual processes, the firm expects to gain a single, consolidated view of client relationships, risk exposure and financial crime indicators, speeding up onboarding while easing the compliance burden on staff.
Ninety One cited Fenergo’s depth of experience in financial services, its established platform, its wide global client base and its ongoing investment in artificial intelligence as reasons for the selection. The asset manager pointed specifically to Fenergo’s Agentic AI capabilities as a deciding factor, with the technology expected to automate routine operational tasks, speed up decision-making and support more intelligent handling of client lifecycle and financial crime processes.
Rollout will happen in stages, building what the companies describe as a scalable operating model designed to support Ninety One’s long-term growth while leaving room for further innovation down the line.
Anticipated benefits include a smoother client journey with fewer duplicate information requests, greater operational efficiency from combining client lifecycle management, transaction monitoring and automation on one platform, and stronger financial crime controls through continuous monitoring and a unified picture of client risk.
The setup is also intended to give relationship managers and compliance staff a fuller understanding of clients before they even request information, cutting down on repetitive outreach and easier maintenance of client records. Pairing client lifecycle management with transaction monitoring should additionally give Ninety One clearer sight of customer activity, helping flag potential financial crime sooner while trimming operational complexity.
Fenergo positions the deal as reflecting its broader mission: helping financial institutions unify client lifecycle management and financial crime operations on one AI-powered platform, connecting onboarding, compliance, risk and transaction monitoring so firms can serve clients well while keeping financial crime defences strong and operations flexible for the future.
Ninety One Head of Global Operations Cora Kielblock said, “Delivering an exceptional client experience without compromising on compliance is central to our strategy. As we continue to transform our business, we wanted a platform that would unify client lifecycle management and financial crime operations while enabling us to take advantage of the latest advances in AI. Fenergo’s industry expertise, continued innovation and long-term investment in its platform made it the right strategic partner to support our ambitions.”
Fenergo Chief Revenue Officer Lekshmi Nair said, “Leading financial institutions are moving beyond point solutions towards unified platforms that connect client lifecycle management with financial crime operations. By bringing together onboarding, KYC, Transaction Monitoring and AI-powered automation, organisations can improve client experience, strengthen compliance and operate more efficiently. We’re proud to partner with Ninety One as it builds a modern operating model to support its continued global growth.”
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