Pouch Insurance, leveraging the capabilities of the INSTANDA no-code insurance platform, has introduced a pioneering AI assistant named ‘Goodie’.
This tool is transforming the agent experience within the commercial auto insurance sector by allowing agents to handle a significantly higher volume of quotes and improving their overall efficiency by 35%. Goodie enables agents to deliver a more personalized service, supporting up to nine languages and covering all 50 states.
Further enhancing the efficiency, Pouch Insurance’s AI assistant has been instrumental in reducing customer complaints and hang-ups by over 15% through its rapid AI call sentiment assessment.
This technology also ensures global accessibility and quicker response times, transcending time zone limitations.
Pouch Co-founder and COO Gloria Guntiñas elaborated on the functionalities of Goodie, stating, “Pouch Insurance has created Goodie, the first-to-market AI Assistant that takes an agent’s customer from initial contact to generation and delivery of a final insurance quote.
“Goodie can collect critical information from the customer at any point in the conversation, just like a human. This seamless information gathering means the conversation is more natural, less rigid and ensures accurate information capture of the most critical details at any point in the conversation.”
Derek Hill, CRO and co-founder of INSTANDA, said, “Pouch has fully tapped into the APIs and architectural flexibility of the INSTANDA digital insurance platform to go further with its AI than other virtual assistants in the industry.
“Doing so frees agents to focus on higher-skill tasks while still maintaining control over the customer relationship with a solution that can go from initial inquiry to a final quote in mere moments. This represents the positive future of a digitally enabled insurance industry, and we are thrilled to partner with organisations like Pouch to bring that future state to today.”
The dual key advantages of the Goodie AI Assistant lie in maintaining the critical agent-customer relationship and enhancing interaction through its multilingual capabilities.
The assistant not only generates comprehensive quotes but also hands them over to agents to close the sale, thereby blending automation with personal touch.
Additionally, Goodie plays a significant role in serving insurance agencies within migrant communities, emphasizing the necessity to break language barriers with its 24/7 operational capability.
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