NTT DATA, a global leader in IT services and consulting, has announced a strategic partnership with Naehas, a financial services customer experience cloud specialist.
The partnership aims to accelerate personalised banking services and streamline financial product offerings. By combining NTT DATA’s extensive technological capabilities with Naehas’ financial expertise, the collaboration promises to enhance time-to-market for financial products, improve risk management, and ensure compliance with the latest regulations.
NTT DATA focuses on IT modernisation, consulting, applications, and business process optimisation for clients across numerous sectors.
It provides comprehensive managed services and advanced IT infrastructure. Naehas, meanwhile, specialises in cloud-based solutions designed to optimise customer engagement, modernise banking processes, and ensure compliance through personalisation and AI integration.
One of the primary goals of this partnership is to reduce the operational risks that banks face and to enhance the customer experience. By integrating advanced core banking solutions and AI technology, the companies aim to deliver highly personalised, compliant, and reliable financial services. This will allow banks to attract and retain customers while boosting deposits and mitigating risk.
Additionally, the partnership highlights its ability to modernise legacy banking systems and shorten the time needed to launch new banking products. Naehas and NTT DATA will enable financial institutions to swiftly adapt to market changes, develop campaigns, and deliver customised offerings.
Rob Webb, head of digital transformation and operations banking & financial markets at NTT DATA UK&I, said, “For too long, banks and financial services institutions have had to accept low response rates and high operational costs as the cost of doing business. That’s why we’re excited to partner with Naehas, helping organisations in this sector to transform customer experiences and significantly reduce operational risks with its advanced cloud-based solutions.”
David McKenna, EMEA managing director for Naehas, added, “Naehas is delighted to announce the partnership with NTT DATA, which will allow us jointly to extend our robust, enterprise-grade banking transformation solutions to a broader range of financial institutions whilst reducing risk and modernisation costs for our joint clients.”
McKenna also highlighted the results of a McKinsey study, noting that “70% of digital banking transformations exceed their budgets—with 7% costing more than double their initial estimates. We have partnered with NTT DATA to significantly reduce risks and tackle the inherent challenges of these projects.”
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