Chargeflow launches AI suite after $35m Series A

November 19, 2025

Chargeflow, the AI-powered chargeback automation platform used by more than 15,000 merchants worldwide, has secured a $35m Series A funding round, including a $10m debt facility.

The round was led by Viola Growth, with participation from existing investor OpenView Venture Partners, bringing the company’s total funding to $49m.

The funding aims to accelerate the company’s development of a complete end-to-end chargeback automation suite and to support global expansion as enterprise demand rises rapidly. The company said revenue has tripled year on year as merchants battle surging rates of fraudulent disputes.

Chargeflow operates in the FinTech space, focusing on dispute automation and prevention. With chargebacks projected by Mastercard to reach 324 million annually by 2028 — and friendly fraud representing nearly 80% of cases — merchants are currently losing more than $100bn every year. The company said its AI technology delivers up to 80% success rates and as much as four times higher win rates than manual processes.

The platform integrates with over 100 major payments, data and eCommerce systems, including Shopify, Stripe, PayPal, WooCommerce, Adyen and Afterpay. It automates evidence collection, submission and case tracking, removing the operational burden merchants typically face when navigating fragmented dispute systems.

Chargeflow CEO and Co-founder Ariel Chen said, “Chargebacks were designed to protect consumers, but over time the system has become unbalanced, favouring buyers and leaving merchants powerless.

“We’re on a mission to redefine the chargeback system itself, using AI to shift the balance of power back to merchants and create a truly fair, transparent, and automated future for digital commerce. With our industry-leading technology, we prevent nine out of ten disputes before they even occur and recover more revenue from the rest, restoring billions in fairness to the ecosystem. This funding enables us to expand globally, launch additional products that complete the Chargeflow AI ecosystem, and realize our vision for what chargebacks should be: intelligent, automatic, and equitable for every business.”

Viola Growth general partner Natalie Refuah said, “As global retail e-commerce has doubled in recent years to reach $7.5 trillion, chargeback volumes have also surged, becoming a significant challenge for merchants.

“We were highly impressed by how Chargeflow has established itself as the industry’s gold standard, achieving growth-stage revenues with an AI-first product built with remarkable efficiency. Beyond its powerful dispute automation platform, we’re equally excited about the company’s expansion into new products—Chargeflow Connect and Chargeflow Prevent—which will further enhance its value to merchants worldwide.”