Corporate Leaders

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. Across the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon. 

Financial services have needed to put an increased focus on environmental, social, and corporate governance (ESG) over recent years and 2024 looks set to only add to this.

As we enter the first month of 2024, FinTech Global spoke to Hari Menon, Partner, SVP and ESG Product Head at AI-powered wealth management solution IntellectAI, about the major ESG trends of 2023 and his predictions for 2024.

A recent study from Theta Lake, a pioneer in digital communications governance, found that 69% of IT and compliance professionals expect the use of unified communication and collaboration (UCC) tools to increase in 2024. With firms using an average of 4.6 communication and collaboration tools, it is evident that UCC tools have become an embedded and essential part of modern business, but firms must ensure they are compliantly getting the full value of these tools.

Environmental, Social, and Governance (ESG) has become an important topic across business. It has become an increased priority, not only to meet customer demands, but also an increasingly complex regulatory environment. Regulators around the world are expanding the legal frameworks around ESG. The EU’s European Sustainability Reporting Standards (ESRS) is probably the ESG regulation at the top of the priority list for many, but there are several others on the horizon.

As another year starts, it is the time to look ahead and attempt to predict what is to come and the biggest trends for the WealthTech sector in 2024.

2023 proved to be another difficult year, with many businesses being forced to enter survival mode and clamps were placed on budgets and resources.

FinTech Global discussed with Alexander Stevens, CEO of Greenomy, a developer of ESG and sustainability reporting software, the major ESG trends of 2023 and his predictions for 2024.

The current communication monitoring landscape is a ‘wild west’, and firms need to ensure their processes are nimble so they can adapt to new and evolving communication channels.

2024 marks a pivotal chapter in the dynamic world of InsurTech, where innovation and technology converge to redefine the insurance landscape. From AI-driven risk...