Company News

The short-term disability (STD) claims process presents significant challenges for both carriers and benefits administrators. These inefficiencies primarily stem from reliance on outdated, manual processes like live calls, physical forms, and antiquated methods for capturing necessary documentation. Such approaches are not only resource-intensive but also create frustrating experiences for employees and employers alike. With client satisfaction and retention becoming ever more crucial, carriers are increasingly turning to new technologies to resolve these bottlenecks, as customer experience specialists Ushur explain.

Jakarta-based InsurTech startup, Rey, has secured an additional $3.5m in funding as it seeks to expand its AI-powered health insurance platform.

EXL, a leading data analytics and digital operations solutions company, has unveiled the EXL Insurance LLM, a new large language model (LLM) designed to transform critical tasks in the insurance sector, such as claims and underwriting.

TotallyMoney, a UK-based FinTech company, has announced the launch of its new current account comparison service aimed at helping its 5m customers discover the best bank for their personal financial needs.

Facit Bank is set to implement open banking solutions into its invoicing and payment systems through a new partnership with Neonomics. 

Insuritas, a prominent embedded insurance provider for financial institutions, has partnered with Recoop Disaster Insurance, a company that offers multi-peril disaster insurance coverage.

Heimdal and emt Distribution have linked to combine Heimdal's cybersecurity solutions with emt Distribution’s deep market expertise.

Ushur, a leader in AI-powered Customer Experience Automation (CXA), has announced the launch of its new end-to-end solution designed specifically for insurance carriers offering group and worksite benefits.

RT Specialty, a leading wholesale distributor of specialty insurance products and services, has announced several leadership team appointments effective October 1, 2024.

Often seen as an industry lambasted for a lack of change, the insurance sector has opened its eyes to a swathe of potential innovative...