Data/Intelligence

Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation effort, customer experience (CX) continues to fall short of rising expectations, according to Earnix.

Why insurers struggle to turn AI investment into better CX

Insurance leaders have spent the past decade investing heavily in modernising pricing engines, underwriting models and digital distribution channels. Yet despite this sustained transformation...
Specialist insurance advisory firm Pro Global has launched a new European broker platform aimed at helping UK-based brokers expand into continental markets as firms look to navigate complex regulatory requirements.

Pro Global launches European broker expansion platform

Specialist insurance advisory firm Pro Global has launched a new European broker platform aimed at helping UK-based brokers expand into continental markets as firms...
Pace, an AI operations company focused on insurance workflows, has raised $46m in Series B funding as it accelerates the rollout of its agentic automation platform across global insurance markets.

Pace lands $46m funding round to automate insurance workflows

Pace, an AI operations company focused on insurance workflows, has raised $46m in Series B funding as it accelerates the rollout of its agentic...
Generali China Insurance and Solera have partnered to accelerate the rollout of AI-driven claims and electric vehicle solutions across the Chinese insurance market.

Generali China partners Solera on AI claims platform

Generali China Insurance and Solera have partnered to accelerate the rollout of AI-driven claims and electric vehicle solutions across the Chinese insurance market. The partnership...
Liberty Mutual has been testing a ChatGPT integration that allows users to request personalised auto insurance quote estimates directly within the AI chat interface.

Liberty Mutual tests ChatGPT auto insurance quotes

Liberty Mutual has been testing a ChatGPT integration that allows users to request personalised auto insurance quote estimates directly within the AI chat interface. The...
The Medical Assurance Company of Mississippi (MACM) has selected OneShield as its new full-suite core insurance platform as the medical malpractice insurer moves away from legacy on-premises systems.

MACM selects OneShield for core system overhaul

The Medical Assurance Company of Mississippi (MACM) has selected OneShield as its new full-suite core insurance platform as the medical malpractice insurer moves away...
Global professional services firm Aon is launching a new digital trading platform designed to modernise how brokers place Follow Line business in the London Market.

Aon launches digital platform for London Market trading

Global professional services firm Aon is launching a new digital trading platform designed to modernise how brokers place Follow Line business in the London...
ManageMy, an InsurTech platform focused on customer and agent engagement for insurers, has launched a new integration with Snowflake aimed at giving carriers direct access to operational data across policy, billing, claims and distribution systems.

ManageMy expands carrier analytics with Snowflake

ManageMy, an InsurTech platform focused on customer and agent engagement for insurers, has launched a new integration with Snowflake aimed at giving carriers direct...

Aon expands Claims Copilot across global markets

Aon, the global professional services and insurance brokerage firm, has expanded its Claims Copilot platform across North America, Asia Pacific and several countries in...
Gallagher, a global insurance brokerage and risk management firm, has launched Gallagher Blueprint, an AI-driven framework designed to help clients improve their risk profiles and build more cost-effective insurance programmes.

Gallagher rolls out Blueprint for optimised insurance planning

Gallagher, a global insurance brokerage and risk management firm, has launched Gallagher Blueprint, an AI-driven framework designed to help clients improve their risk profiles...

News Stories

AI can spot scams early, but humans must still decide

AI can spot scams early, but humans must still decide

A payment can pass every check and still be the product of manipulation. The account name matches, the customer insists they know the recipient,...
Why the RegTech and SupTech divide is about to disappear

Why the RegTech and SupTech divide is about to disappear

The long-standing wall between the technology firms use to comply and the technology regulators use to supervise is coming down, according to CUBE, the...
DACH banks must rethink platforms as AI and rules collide

DACH banks must rethink platforms as AI and rules collide

Banks across Germany, Austria and Switzerland that are replacing their wealth management platforms face a difficult balancing act. According to fincite, the DACH region...
Ema secures $77m Series B to scale AI Employees

Ema secures $77m Series B to scale AI Employees

Ema, an enterprise platform that provides agentic AI Employees, has closed a $77m Series B round as it looks to take its autonomous workforce...
Compliance teams trust data but struggle with audit trails

Compliance teams trust data but struggle with audit trails

LSEG Risk Intelligence, the risk-focused arm of LSEG, has published global research showing that although nearly all compliance leaders trust their screening data, fewer...

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