Infrastructure/Back-end

When looking to make a switch from a legacy on-premise to cloud-based CCM solutions, Smart Communications stresses the importance of asking certain questions before signing a new vendor contract.

Ushur, an AI-powered customer experience automation platform, has launched UshurX, a line of pre-packaged solutions focused on solving the most common customer engagement issues in healthcare, insurance and other highly regulated industries.

HawkSoft, an insurance technology developer based in Oregon, has welcomed ValChoice as a new API Partner.

Fortune 500 financial services holding company Markel, has selected hyperexponential’s next-generation pricing tool, Renew, to transform its underwriting processes in the UK.

Hippo Insurance has selected Opterrix, a provider of risk intelligence or the property & casualty insurance industry, to optimise claims workflows.

Pathpoint, a digital, modern wholesaler where insurance agents can get bindable small commercial E&S quotes in minutes, has launched PathPay, a new, streamlined platform.

hyperexponential (hx), a SaaS pricing platform for insurers, has partnered with Supercede to combine SaaS platforms to enable rapid reinsurance dealmaking.

Insurance agency Insuritas has been selected by CoreBank to install its digital insurance agency platform.

Waterdrop, a technology platform dedicated to insurance and healthcare services, has internally tested a ChatGPT-like feature to apply it to insurance marketing and services.

Generative artificial intelligence (AI) tools, such as ChatGPT, will play a significant role in the digital transformation of the insurance industry, according to COVU.