Communications Monitoring

Dubber, a cloud-based call recording and voice AI solution, has signed a Foundation Partner agreement with Nuwave Communications.

With digital collaboration tools becoming as ingrained to the working world, firms?need to aware of the compliance risks and upgrade their communication monitoring tools.?

Australia-based Cover-More Group, which offers global travel insurance assistance, has leveraged Dubber’s call recording technology for auditing, compliance and legal purposes.

Just 15% of financial firms are monitoring WhatsApp at all, despite rising levels of fines for communication monitoring failings, according to a report from SteelEye.

Kerv, a cloud and digital transformation services provider, has acquired the Communications Compliance Practice from TDS Global to bolster its compliance capabilities.

Australia-based tech solution provider Rubicon 8 has implemented the Dubber AI platform to improve customer help desk support.

Voice transcription services have become a major priority for firms as they increase the use of digital communication tools, like Zoom, Teams, WhatsApp and more.

In an age where the majority of people are beginning to conduct their business primarily online, an efficient and enjoyable digital customer experience is vital.

Smarsh, a company that helps manage risk and uncover value in communications data, has agreed to acquire mobile messaging and voice capture firm TeleMessage.

With the pandemic leading to a great migration online for many who previously wouldn’t have considered it, an opportunity has provided itself to RegTech companies in key markets to make the most of the new normal.