Manual know your customer (KYC) processes continue to create friction across regulated financial services, slowing onboarding, frustrating customers, and quietly increasing compliance exposure. According to AiPrise, as customer volumes grow, reliance on human-led checks introduces bottlenecks, inconsistency, and operational risk. Enforcement actions underline the stakes involved. In 2025, FinCEN assessed a $3.5m civil penalty against Paxful for failures linked to...

Sedgwick, the world’s leading risk and claims administration partner, has announced the launch of its new Sedgwick Global Specialty platform, a dedicated solution designed to manage the largest and most complex insurance losses worldwide. The launch comes as Sedgwick responds to a fundamental shift in global claims patterns and rising client demand for deeper technical expertise. Changes in global commerce, evolving...

Duck Creek Technologies, a global P&C insurer, has been selected by Frankenmuth Insurance to modernise its agency and producer management capabilities as part of the insurer’s wider digital transformation programme. The firm is set to deploy its Duck Creek OnDemand Distribution Management to replace Frankenmuth's legacy agency and producer management system. The platform is now live and supports multiple lines of...

Nationwide Building Society and Moneyhub have entered into a new partnership aimed at enhancing how customers understand and manage their spending. The partnership has been established to help Nationwide create deeper, more meaningful spending insights for its 16 million customers across the UK. By integrating Moneyhub’s technology, Nationwide is seeking to provide customers with clearer visibility into their financial activity,...

Novee has emerged from stealth with $51.5m in total funding, marking one of the fastest early-stage funding trajectories seen in the cybersecurity sector. The funding round was led by YL Ventures, Canaan Partners and Oren Zeev through Zeev Ventures, backing the company less than four months after its founding as investor interest accelerated alongside growing concerns around AI-powered cyber threats. Founded...

New York Life has entered into a strategic partnership with artificial intelligence firm Norm Ai to strengthen and modernise its compliance operations. NYL Ventures began working with Norm Ai before the company’s official launch, engaging with founder and CEO John Nay to provide early feedback on product development. As the relationship developed, NYL Ventures introduced Norm Ai to New York Life’s...

As financial institutions accelerate their use of artificial intelligence to combat financial crime, explainability has moved from a technical consideration to a strategic priority. The new 'Guide to Explainable AI in Financial Services' by SymphonyAI sets out why transparency, accountability, and defensible decision-making are now essential for firms deploying AI across AML and sanctions screening. The report explores how explainable AI...

As organisations look ahead to 2026, competitive advantage is no longer defined by whether a business has adopted AI, but by how effectively it connects people, processes and information into a single, intelligent operating model. Enterprises drowning in disconnected documents, siloed systems and manual workflows are finding that AI alone does not eliminate friction. Instead, performance gains are emerging where...

Unitary, an automation platform helping businesses reduce manual repetitive work without costly, multi-year overhauls, has joined the British Insurance Brokers’ Association (BIBA) as an associate member, marking a step forward in its commitment to the UK broker market. The move follows strong momentum for Unitary in the insurance sector, particularly through its work with managing general agents (MGAs) and the...

osapiens, a provider of enterprise software for sustainable growth, has secured $100m in Series C financing, pushing the company to unicorn status. The funding round is being led by Decarbonization Partners, a joint venture between BlackRock and Temasek, and is subject to regulatory approvals. The latest investment builds on strong backing from existing shareholders, including Goldman Sachs Alternatives, which led...