Tag: Claims management

Claims represent a pivotal moment in insurance, often determining customer loyalty and future business opportunities. They not only involve the insurer and the customer but also the beneficiary, creating a chance to impress and potentially convert the beneficiary into a new customer. This underscores the importance of a satisfying service process during claim handling.

In the realm of insurance, the claims process stands as a pivotal point in shaping overall customer satisfaction. Simplifai explores this process from the handlers’ perspective, to give valuable insights into how to improve it across various insurance lines and regions.

The insurance industry is undergoing a transformative shift, propelled by the integration of Artificial Intelligence (AI). As insurers grapple with increasingly complex claims and rising customer expectations, AI has emerged as a potent tool to streamline processes, enhance accuracy, and elevate customer satisfaction levels. However, amidst the plethora of AI solutions available, selecting the right option for claims management is not a simple task, as AI automation platform Simplifai explains.

The Black Car Fund, a not-for-profit organisation established by New York State, has announced its partnership with CLARA Analytics, a leader in the application...

EIS, a leading provider of Software as a Service (SaaS) platforms for the insurance industry, is set to introduce ClaimSmart™, an intelligent cloud solution designed to revolutionise claims management.

Key French InsurTech investment stats in 2023: • French InsurTech companies raised a combined $94m in 2023, a 60% drop from 2022 • French InsurTech deal...

Key French InsurTech investment stats in 2023: • French InsurTech companies raised a combined $94m in 2023, a 60% drop from 2022 • French InsurTech deal...

The buzz around artificial intelligence (AI) is undeniable. For some, AI represents a bright future, while for others, it brings about caution and doubt. With the potential to revolutionise every facet of the insurance sector – from marketing and customer service to underwriting and claims management – AI holds immense promise.

In today's insurance landscape, customers eagerly anticipate all services to be available digitally without delay. Gone are the days when tedious paper-based protocols were...

Global insurer and reinsurer, QBE North America, a branch of QBE Insurance Group Limited, and Guidewire, a trusted platform for property and casualty (P&C) insurers, have revealed a strategic partnership.