Tag: Claims management

Transforming customer experience in insurance claims handling

In the realm of insurance, the claims process stands as a pivotal point in shaping overall customer satisfaction. Simplifai explores this process from the handlers’ perspective, to give valuable insights into how to improve it across various insurance lines and regions.

How to choose the best AI solution for claims management

The insurance industry is undergoing a transformative shift, propelled by the integration of Artificial Intelligence (AI). As insurers grapple with increasingly complex claims and rising customer expectations, AI has emerged as a potent tool to streamline processes, enhance accuracy, and elevate customer satisfaction levels. However, amidst the plethora of AI solutions available, selecting the right option for claims management is not a simple task, as AI automation platform Simplifai explains.

The Black Car Fund adopts CLARA Analytics AI to enhance claims...

The Black Car Fund, a not-for-profit organisation established by New York State, has announced its partnership with CLARA Analytics, a leader in the application...

EIS launches ClaimSmart™ to drive down the cost of claims

EIS, a leading provider of Software as a Service (SaaS) platforms for the insurance industry, is set to introduce ClaimSmart™, an intelligent cloud solution designed to revolutionise claims management.

French InsurTech funding hit five-year low in 2023

Key French InsurTech investment stats in 2023: • French InsurTech companies raised a combined $94m in 2023, a 60% drop from 2022 • French InsurTech deal...

French InsurTech funding hit five-year low in 2023

Key French InsurTech investment stats in 2023: • French InsurTech companies raised a combined $94m in 2023, a 60% drop from 2022 • French InsurTech deal...

Is the insurance industry truly AI-ready? Separating hype from reality

The buzz around artificial intelligence (AI) is undeniable. For some, AI represents a bright future, while for others, it brings about caution and doubt. With the potential to revolutionise every facet of the insurance sector – from marketing and customer service to underwriting and claims management – AI holds immense promise.

The Tipping Point: How Digital Capacity Impacts Insurance Loyalty

In today's insurance landscape, customers eagerly anticipate all services to be available digitally without delay. Gone are the days when tedious paper-based protocols were...

Guidewire to Elevate QBE North America’s Operations with Innovative Cloud Claims...

Global insurer and reinsurer, QBE North America, a branch of QBE Insurance Group Limited, and Guidewire, a trusted platform for property and casualty (P&C) insurers, have revealed a strategic partnership.

Why improving claims experiences could mean more business for insurers

In digital transformation initiatives, claims experiences have often been neglected due to the fact they are an expense and not a value driver. However, improving customer experience in these processes could be the secret to keeping more clients. One of the companies pioneering this charge is Benekiva.

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