Tag: client experience

FinTechs report 86% productivity gains in tech and product, revealing an...

Key views on AI productivity impact by function across FIs and FinTechs: The Cambridge Centre for Alternative Finance surveyed 203 FinTechs and 149 traditional...

FinTechs dominate customer-facing AI use cases with mobile money gap widest...

Key views on AI use case adoption across traditional FIs and FinTechs: The Cambridge Centre for Alternative Finance surveyed 203 FinTechs and 149 traditional...

Nearly a fifth of asset managers yet to use AI, with...

Key views on Adoption of AI and Gen AI in asset management: Acuity Analytics surveyed 80 senior asset management representatives across the Americas, Europe...

One in two respondents said integrating wealth management with FinTech firms...

Asset and Wealth Management trends: 300 global asset and wealth management leaders were surveyed on convergence and growth trends over the next five years ...

Digital wealth management: three trends reshaping 2026

As Europe begins 2026, the wealth management sector is facing a decisive moment. Persistent market volatility, intensifying regulatory scrutiny and rapidly rising expectations around digital sophistication are reshaping how asset managers operate.

Build vs buy: the RegTech lesson from Formula 1

In Formula 1, success is rarely accidental. Teams carefully decide which systems to engineer internally and which to outsource to world-class suppliers. According to...

AI is transforming the digital-first wealth client

Wealth management is undergoing one of the most profound shifts in its history, driven by rapid advances in data analytics, automation and artificial intelligence. As...

AI and empathy redefining wealth management

The wealth management industry is at a pivotal moment, shaped by shifting demographics, tightening regulation, and the growing demand for digital-first, personalised experiences. As firms...

IntellectAI on building future-ready wealth management firms

Digital disruption is rapidly reshaping the wealth management landscape, forcing firms to rethink how they deliver services and build long-term client trust.

LSEG’s Sune Mortensen on the digital evolution of advice

Advisors are shifting into the role of data curators, guiding clients through an overwhelming sea of financial information by filtering and contextualising insights that...

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