Tag: CUSTOMER COMMUNICATION

One of America's largest mortgage servicers has been facing a significant challenge. The company, which was established in the early 1990s and operates across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, offers a variety of mortgage solutions, including conventional loans, refinancing, and first-time homebuyer programs such as FHA loans.

The implementation date of Consumer Duty is quickly approaching. Firms will need to be ready by 31st July 2023, but are firms going to be ready?

As digitalisation continues to be a priority for firms, they are looking at their customer communication management technology as a critical piece of their infrastructure, according to Doxim vice president of sales, financial services Scott Biel.