Tag: customer engagement

KeyBank has joined forces with Cognitive Banking specialist Personetics in a move to provide customers with personalised, AI-driven financial insights.

When it comes to creating a great user experience (UX), it’s not just about making technology look good—it's about making it feel effortless. At...

Moneyhub has introduced a new Savings Goals API Recipe, leveraging Open Banking technology to assist customers in visualising and achieving their financial aspirations.

HC3, a data-driven statement provider based in Birmingham, Alabama, has announced a strategic partnership with Apiture, a leading digital banking solutions provider.

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Agent IQ and Narmi announce a strategic partnership to enhance digital banking solutions, offering advanced AI-driven experiences to community banks and credit unions.

Customer retention is a critical focus for life and health insurers, who must now navigate an evolving market landscape characterised by increasing customer expectations....

CIH BANK, a leading financial institution in Morocco, has entered into a strategic partnership with Backbase, a global leader in Engagement Banking.

Imprint, the innovative provider of co-branded credit cards, announced a significant boost in funding with a $75m Series C round.

NatWest, a major player in the banking sector, has expanded its collaboration with Reward, a global leader in customer engagement and commerce media.