Tag: customer experience

Munich Re Automation Solutions Ltd has entered into a significant business relationship with American Family Life Insurance Company, marking a pivotal shift towards cloud-based solutions within the insurance sector.

In today's fast-paced business environment, the importance of swift customer response time cannot be overstated. Imagine sending an email with high hopes of a prompt reply, only to be met with silence as days pass by. This lack of engagement can swiftly sour a potential customer relationship, leaving individuals feeling undervalued and ignored. With 88% of customers equating the quality of service to the overall experience provided by a company, the pressure mounts for businesses to prioritise timely responses.

In the dynamic landscape of anti-money laundering (AML) efforts, financial institutions are facing intensified scrutiny to stay a step ahead of increasingly sophisticated criminal tactics and rigorous regulatory demands.

Ekko, an emerging British scale-up in the FinTech sector, specialises in embedding sustainability into financial transactions, has partnered with Primis, which builds customer experience solutions.

Cambridge Building Society and finova have announced the extension of their partnership, signifying a strategic move to bolster banking technology.

Peppermint Innovation, an ASX-listed FinTech company, has successfully raised AUD $1.102m in a recent funding round. The investment came through a placement to sophisticated and...

ZaraFX, a cutting-edge CFD Forex broker, has proudly announced the completion of a significant milestone in its journey, securing over $2m in Series A funding.

CCC Intelligent Solutions Holdings (CCC) has recently made headlines with its announcement of a significant secondary offering. The company, a stalwart in the NASDAQ under...

It is no secret that the customer experience is one of the biggest modern battlegrounds for business. Despite this, many companies still fail to offer end-to-end streamlined experiences. Ushur was designed to change this.  

In today's business landscape, prioritising the customer experience (CX) has become a ubiquitous concern across all industries. Across the InsurTech realm, competition is intensifying, and insurance providers are increasingly recognising the pivotal role of CX in attracting and retaining clients. FinTech Global sat down with a pair of industry experts to dissect this phenomenon.