Tag: customer experience

BMO, North America’s eighth largest bank by assets, has partnered with Dynatrace, a leader in unified observability and security. The partnership between BMO and Dynatrace...

Elevating the customer experience stands as a crucial factor for fostering growth and bolstering brand reputation, particularly within the banking industry. It's imperative for banks to place a paramount focus on enhancing customer experience to both retain existing customers and cultivate new ones, thereby driving profitability. The profound impact of digital transformation on shaping a superior customer experience cannot be overstated. As technology continues to evolve at a rapid pace, banks find themselves at the forefront of this digital revolution, fundamentally altering how they interact with customers and operate within the industry. Customer lifecycle intelligence firm FullCircl, delves into this dilemma.

Key Canadian FinTech investment stats in 2023: • Canadian FinTech deal activity reached 144 deals in 2023, a 48% reduction from 2022 • Canadian FinTech companies...

The digital era has revolutionised the financial sector, particularly accentuated by the pandemic's push towards digital platforms. The evolution into a hybrid model, integrating in-person and digital interactions, marks a significant shift in wealth management strategies. However, this shift brings forth the challenge of maintaining consistency across these interactive channels.

UnionBank of the Philippines, a leading universal bank in the country, has embarked on a pivotal partnership with Informatica, a prominent enterprise cloud data management leader.

Backbase, a global leader in Engagement Banking, has entered into a strategic agreement to bolster Danske Bank's customer experience by implementing its unique offering. 

As we head into 2024 and begin to analyse the trends we anticipate will drive the future of customer experience (CX), it is no longer too early to look even further ahead. Smart Communications delves into the anticipated major market trends impacting customer communications and experience in the next few years, focusing on predictions highlighted in the IDC FutureScape report for 2024.

Backbase, a global leader in Engagement Banking, has partnered with St. Louis-based firm First Bank, in a bid to revolutionise the banking experience.

Empathy, an intangible yet vital attribute, holds unparalleled importance in the corporate realm, especially within the digital revolution era. The ascent of data-driven decisions and technological prowess has remarkably shaped business landscapes. However, amidst this digital progress, the essence of leading with empathy has emerged as a potent force in achieving organisational triumph, as Air Doctor explains.

In a recent survey conducted by Nvidia it is clear the adoption of AI in the financial services sector is rapidly gaining momentum. From...