Tag: Digital Communications

As the regulatory landscape tightens its grip on digital communications, the imperative for exhaustive capture and archival of electronic dialogues grows increasingly critical.

2023 was a pivotal year in digital communications governance. In the US, regulatory bodies imposed hundreds of millions in fines, extending their reach from banks to broker-dealers, investment advisers, and credit rating agencies. Similar actions were observed in the UK, with regulatory bodies sanctioning banks and fining firms for non-compliance in trading communications.

Gartner's recent foray into Digital Communications Governance (DCG) marks a pivotal moment in the tech landscape.

The significance of digital communications is growing, making true omnichannel capabilities more critical than ever in providing a unified customer experience. While the goal of omnichannel might sound simple, it involves complex challenges. InsurTech Usher delves into the nuances of omnichannel and its impact on business drivers like loyalty, customer experience improvement, and operational cost reduction. 

Theta Lake recently explained to its readers and customers more about digital communications governance and its role in it.