Tag: digital customer experience

Award-winning digital customer experience (CX) solutions provider TDCX is set to deepen its presence in the European market, by moving to a new Romanian office.

To address the evolving challenges it faces, the healthcare industry is increasingly adopting cloud-based customer communications management (CCM) software to improve the customer experience.

In today's digital age, customers have high expectations for their interactions with financial institutions. These digitally savvy individuals demand streamlined, efficient, and enjoyable experiences. Unfortunately, many financial entities, even the globally leading ones, continue to rely on outdated manual processes for FATCA and CRS compliance, causing frustration for both clients and customer service officers.