Tag: NICE

The rise of artificial intelligence (AI) is rapidly transforming how businesses approach customer engagement, with customer experience (CX) standing at the forefront of this revolution. Once viewed primarily as cost centres, contact centres are now becoming innovation hubs where AI helps to reduce costs, improve efficiency, and boost both customer and employee satisfaction.

Financial communication recording and compliance platform NICE has added Zoom capture to its compliance suite. Its NICE NTR-X solution can now be used for compliance...

A Vietnamese bank has picked up NICE real-time authentication solution to?protect its customers from fraud attempts.The RegTech's solution and?fraud prevention services are set to...