Tag: quality assurance

In the wake of escalating living costs, contact centres have become crucial lifelines, particularly for vulnerable customers requiring support across utilities, healthcare, and housing sectors. This enhanced reliance on contact centres underscores their pivotal role in delivering responsible and sensitive services.

Aveni claims it is leading a ‘new era of risk assurance’ by enabling 100% digitisation and automation of the Quality Assurance process.

Quality assurance (QA) is an important process for financial services. It ensures products and services are compliant and that they meet customer demands. Aveni, a UK-based RegTech platform, has set out to debunk eight assumptions around QA within financial services.