Tag: Ushur

One of America's largest mortgage servicers has been facing a significant challenge. The company, which was established in the early 1990s and operates across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, offers a variety of mortgage solutions, including conventional loans, refinancing, and first-time homebuyer programs such as FHA loans.

Ushur, a leader in AI-powered Customer Experience Automation™ (CXA), has announced that Anthony Smolek has joined its executive leadership team as chief financial officer (CFO).

Inland Empire Health Plan (IEHP) has established itself as a prominent figure in the healthcare sector, ranking among the top 10 largest Medicaid health plans in the U.S. and holding the title of the largest not-for-profit Medicare-Medicaid public health plan nationwide.

Ushur, the leader in AI-powered Customer Experience Automation (CXA), has launched a new AI-powered digital self-service solution addressing the significant challenges health plans and third-party administrators (TPAs) face in supporting members with complex care navigation needs.

Ushur, a leader in AI-powered Customer Experience Automation (CXA), has introduced a new self-service solution tailored for financial institutions to automate Know Your Customer (KYC) and paperless enrolment processes.

It is no secret that the customer experience is one of the biggest modern battlegrounds for business. Despite this, many companies still fail to offer end-to-end streamlined experiences. Ushur was designed to change this.  

Ushur, a leading provider of Customer Experience Automation solutions, continues to innovate with its latest major release, which includes the introduction of a key feature aimed at empowering citizen developers.

75% of key decision-makers in the healthcare, insurance, and financial services industries are now "comfortable" incorporating AI and automation into customer-facing strategies or communications, according to research from Customer Experience Automation™ (CXA) pioneer Ushur.

The FinTech landscape has witnessed remarkable evolution over the years, with advancements in Artificial Intelligence (AI) driving significant transformation. One noteworthy segment of this evolution is Intelligent Document Processing (IDP), which has recently given way to the emergence of a $5bn-plus market known as Intelligent Document Processing (IDP). Customer Experience Automation (CXA) firm Ushur explores this shift. 

The healthcare sector is experiencing a significant transformation, with interactive digital channels at the heart of plans to improve the well-being of patients. With the CDC reporting that over 90% of the $4.1tn US healthcare costs are associated with chronic and mental health issues, there is a clear need for innovative solutions, as customer experience specialists Ushur discuss.