Ushur, a provider of automated customer engagement solutions, has closed a $12m Series A round of funding.
This capital injection was supplied by San Francisco-based investor 8VC.
The Californian FinTech was started to support the automation of enterprise data and improve workflows across a range of industries such as financial services, healthcare and insurance, among others.
By using Ushur businesses can integrate AI and machine learning technology to simplify backend processes and conversational interfaces. Its system works alongside existing systems of records and across a range of data types including emails, documents, knowledge bases, structured and unstructured databases, in order to automate and speed up service workflows.
Insurance firms can use the platform to automate claims processing across various endpoints including claim filing, claim estimates, claim status, short-term disability and FMLA.
Another use case for the technology includes automation for billing, with its technology able to handle failed billing, expired credit cards, payment processing and payment reminders.
8VC has made a number of investments into the FinTech space this year, having most recently led the $5.5m of Socotra. The company is a cloud-based back-end platform which coasts open configuration and APIs to support insurers with their infrastructures.
The firm has also recently invested into the $15m Series A of InsurTech company Bestow and the $8.4m round of data and analytics company MindBridge.
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