NatWest and RBS suffer system outage during Black Friday

NatWest and RBS banking apps are currently down, as customers look to make the most of Black Friday sales.

When attempting to log into their banking apps, customers are met with a message stating, “Sorry we are struggling to establish a connection with you.” People have taken to Twitter to confirm they are also being met with similar issues with their accounts.

The banking group has posted on Twitter, “Our Online Banking, mobile app and Bankline are currently facing intermittent problems. We’re working hard getting them back up and running smoothly for you.

“We’ll post an update when we have more information. And remember to contact us if you need urgent help.”

No further updates have been offered by RBS or NatWest indicating what the cause is for the disruption or when the services are likely to be restored.

Customers of NatWest and RBS have been quick to express their disappointment with the outage. This is a particularly bad time for the systems to go down as not only is it payday for many people, but shops are currently holding their Black Friday sales.

One Twitter user said, “App is down, website is down. Call centre took 45 minutes to get through for me to be told the website and the app is down. Staggering.”

“Only #rbsapp @RBS_Help could go down on Black Friday and pay day,” another said.

Some people have even claimed their money has disappeared when transferring funds between their accounts.

One Twitter user said, “Well done @NatWest_Help just what I needed on payday and Black Friday. Needed to move my money over from one account to another, now it’s disappeared completely!!!”

While another stated, “It is not intermittent it has been happening since 8.00am and now my cash is god knows where, left my savings but not hit my current account and you call it intermittent. More like epic failure on Black Friday of all days!”

RBS and NatWest are not the only banks to have suffered technical issues over the past month. Challenger bank Revolut suffered a similar problem, with customers unable to log into their accounts.

These system failures have been occurring too frequently. The UK’s Treasury Committee recently made a call to regulators that rules and penalties around IT problems, like system outages, should be stricter.

Copyright © 2019 FinTech Global

Enjoying the stories?

Subscribe to our daily FinTech newsletter and get the latest industry news & research


The following investor(s) were tagged in this article.